AI Claims Amid the fallout from UnitedHealthcare CEO Brian Thompson’s murder, the firm’s prescription drug middleman is under fire for a huge AI oopsie. As TechCrunch reports, a chatbot used by UnitedHealth Group’s Optum Rx pharmacy benefit manager (PBM) to help employees figure out insurance claims and disputes was accidentally made public and easily accessible for anyone who had its IP address. Dubbed “SOP Chatbot,” an apparent reference to the “standard operating procedure” queries it was built to answer, the internal Optum AI’s logs showed workers asking questions like “How do I check policy renewal date?” Those logs also showed questions asking, […]
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